Shipping policy

Shipping Policy

The Western Lab Co., LLC

Effective Date: November 1, 2026

1. Overview

Thank you for shopping with The Western Lab Co.! We are committed to providing reliable shipping and transparent delivery information for all orders placed through www.westernlabco.com.

Because our products include both print-on-demand merchandise and independently stocked inventory, processing times, shipping methods, and delivery estimates may vary depending on the items purchased.

This Shipping Policy outlines our order fulfillment procedures, shipping rates, delivery estimates, and responsibilities associated with shipping.

2. Order Processing and Fulfillment

The Western Lab Co. utilizes two primary fulfillment methods:

Print-on-Demand Products

Certain products, including apparel and accessories, are manufactured and fulfilled through third-party production partners such as Printful.

These products are made after an order is placed rather than being held in inventory.

Typical production time: 2–5 business days.
Production times may vary depending on product availability, order volume, and manufacturing requirements.
Shipping transit times begin after production is completed and the order has been transferred to the shipping carrier.

Products Fulfilled by The Western Lab Co.

Certain items, including jewelry and other stocked merchandise, are packaged and shipped directly by The Western Lab Co.

Orders are processed as promptly as possible, generally within 1–5 business days, excluding weekends and recognized holidays.

Processing times may vary during periods of increased order volume or unusual circumstances.

3. Shipping Rates

Shipping costs are calculated and displayed during checkout before payment is completed.

Print-on-Demand Shipping

Shipping rates for products fulfilled by Printful are determined by the fulfillment provider based on the products ordered, shipping method, and destination.

Available shipping methods and their corresponding charges are displayed during checkout.

The Western Lab Co. Standard Shipping

Products stocked and fulfilled directly by The Western Lab Co. are generally subject to a flat shipping charge of $10.00 per applicable shipment.

This charge is not assessed individually for each item. Multiple eligible items fulfilled together from the same location generally share one shipping charge.

Orders Containing Multiple Fulfillment Types

Orders containing both print-on-demand products and independently fulfilled merchandise may incur separate shipping charges.

For example, an order containing a Printful sweatshirt and jewelry fulfilled by The Western Lab Co. may include the applicable Printful shipping charge plus the $10.00 standard shipping charge.

The total applicable shipping cost is displayed during checkout.

4. Free Shipping Promotions

The Western Lab Co. currently offers free standard shipping on qualifying orders of $150.00 or more, subject to the terms of the promotion.

The qualifying purchase amount is calculated after applicable product discounts and excludes shipping charges and sales taxes.

Free-shipping eligibility and any applicable exclusions are determined at checkout.

Promotional shipping offers may be modified, suspended, or discontinued for future purchases at our discretion.

5. Estimated Shipping and Delivery Times

Shipping and delivery estimates vary depending on the product, fulfillment method, shipping destination, and selected shipping service.

Print-on-Demand Orders

Estimated production: 2–5 business days.
Estimated standard U.S. shipping transit: approximately 3–5 business days after production.
Total estimated timeframe: approximately 5–10 business days, although some orders may take longer.

The Western Lab Co. Fulfilled Orders

Estimated processing: 1–5 business days.
Estimated standard shipping transit: 5–8 business days after shipment.

Business days generally exclude Saturdays, Sundays, and recognized holidays.

All timeframes are estimates rather than guaranteed delivery dates.

6. Multiple Shipments

Orders containing products from different fulfillment locations may be shipped in separate packages.

For example, an order containing print-on-demand apparel and independently stocked jewelry may arrive in two shipments, potentially on different dates.

Tracking information will be provided as it becomes available.

Separate shipments do not necessarily indicate that any portion of an order is missing or delayed.

7. Order Tracking

When an order ships, customers will generally receive a shipping confirmation email containing available tracking information.

Tracking updates are managed by the applicable shipping carrier.

Please allow time for tracking information to become available after receiving a shipment confirmation.

Customers may also access available order and shipment information through their Shopify order-status page.

8. Shipping Delays

While we make reasonable efforts to fulfill orders within the estimated timeframes, delays may occur because of:

Manufacturing or production delays.
Product or material availability.
Increased seasonal order volume.
Severe weather or natural disasters.
Carrier disruptions.
Holidays or other circumstances affecting fulfillment and transportation.

If we cannot ship an order within the promised timeframe or, when no timeframe was specified, within the period required by applicable law, we will provide the required notice and applicable cancellation or refund options.

Customers may contact us at westernlabco@gmail.com with questions regarding delayed shipments.

9. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

If an incorrect or incomplete address is identified, please contact us as soon as possible.

We cannot guarantee that shipping information can be modified once an order has entered production or fulfillment.

Additional shipping charges may apply when an order must be reshipped because of an incorrect address provided by the customer, where permitted by applicable law.

If a delivery problem results from an error by The Western Lab Co. or its fulfillment partners, we will review the circumstances and provide an appropriate resolution.

10. Lost, Damaged, or Missing Shipments

If an order is lost in transit, arrives damaged, or contains incorrect or missing merchandise, please contact us at westernlabco@gmail.com.

Include the following information:

Your order number.
A description of the issue.
Photographs of damaged or incorrect merchandise, when applicable.
Any relevant tracking or delivery information.

We will review the circumstances and coordinate with the fulfillment provider or shipping carrier when necessary.

Depending on the circumstances, an appropriate resolution may include replacement merchandise, reshipment, or a refund.

Our final-sale policy does not eliminate any rights or remedies required by applicable law.

11. International Shipping

International shipping availability depends on the products ordered, the destination, and the shipping services offered at checkout.

If international shipping is available, customers may be responsible for applicable customs duties, import taxes, or other government-imposed charges, unless expressly included in the checkout total.

International shipping timeframes may vary because of customs processing and carrier requirements.